FAQ: Commercial & Industrial

1. What products and services do you offer commercial and industrial businesses?

For a complete list, please click here.

2. What is your competitive advantage?

TransAlta owns and controls the bulk of energy we sell. For you that means certainty of affordability, reliability and guaranteed delivery. In addition to our competitive pricing package, we are pleased to offer customers additional value-add services that set us apart from the competition, such as:

• Monthly market and pricing updates through our “Energy Insights” newsletter to keep you informed of what’s happening in the electricity and natural gas marketplace.
• The convenience of one service provider for all your energy needs – electricity, natural gas, and renewable energy.
• Web based billing and reporting.
• Dedicated team of account managers who collaborate with you to understand your business and proactively manage your energy needs.
• Superior customer care team who put you first. Providing one-on-one service to answer all your questions, they are available from 8:00 a.m. to 5:00 p.m. Mountain Time (MST) during business days.

3. Who are some of your current customers?

TransAlta customers range from oil and gas producers to national hotel chains and retailers, hospitals, major office buildings and other institutions. By positioning ourselves strategically along the energy value chain, we have created diverse portfolio of fuel sources that work together to serve the growing North American demand for electricity and natural gas.

4. If I have an outage, who do I contact?

Please contact your local utility company's 24-hour emergency line for power and gas outages. Below please find emergency numbers throughout Alberta:

5. What are your hours of operation for support?

TransAlta is pleased to provide customer care support Monday to
Friday 8:00 a.m. to 5 p.m. Mountain Time (MST). For general inquiries,
please email us at customers@transalta.com or call us at
1 (877) 700-WATT (1-877-700-9288).

6. Who is TransAlta?

TransAlta is helping meet the growing appetite for electric power while minimizing the environmental impact of doing so. We are Canada’s largest publicly-traded generator and marketer of electricity and renewable power. We have one of the best green growth portfolios, and the expansion of our renewable resources will remain a priority in the years ahead. TransAlta generates renewable energy by harnessing some of the best renewable energy sources on earth – hydro, wind and geothermal assets – and directs that power to the local electricity grid.

We are investing in ways to further cut emission and we are regularly recognized for our sustainable approach to business, the environment and the communities we serve. For more information, click here.

7. Do you offer Renewable Energy Options?

Yes, TransAlta offers Renewable Energy Options. When our customers buy renewable energy, they are buying the assurance that clean energy will be supplied for a certain number of megawatt hours. This purchase displaces emissions from coal and gas-fired generation, lowering air contaminants such as sulphur dioxide, nitrogen oxide and greenhouse gases. Renewable energy is certified and tracked by independent third parties that verify the source, quality and amount of correlating clean energy. TransAlta sells Renewable Energy Certificates (RECs) and Carbon Offsets. For more information, click here.

8. What are Renewable Energy Certificates (RECs) and Carbon Offsets?

Click here for questions and answers about RECs and TransAlta's offerings.